Designed for Years of Wear
Your Order Journey
Every First Health order is carefully prepared after you place it, allowing us to focus on craftsmanship, quality, and creating apparel you'll wear for years, not just a season.
Here's what happens from the moment you place your order until it arrives at your door.
Order Placed
Your order is received and enters our fulfillment queue. You'll receive either an email or text confirming your order has been placed.
7–10 Business Days
Carefully Prepared
Our team carefully prepares your order, performs quality checks, and hand-packs every item before shipment.
5–10 Business Days
Shipped
Your order is shipped with tracking and makes its way safely to your doorstep. You'll receive either an email or text confirming your order has been shipped!
Delivered To You
Arrives at your door within 2-3 weeks of your original order date.
"Why Not Ship Tomorrow?"
Made With Intention
Fast fashion taught people that everything should arrive tomorrow. We think some things are worth doing differently.
Instead of filling warehouses with thousands of garments, we prepare every order with care after it's placed, allowing our team to focus on quality over quantity.
What to Know Before You Order
Why does it take 2-3 weeks to arrive?
Unlike brands that mass-produce inventory months in advance, we take a more intentional approach. Once you place your order, our team carefully prepares, quality checks, and hand-packs each item before it's shipped.
This process typically takes 7–10 business days.
Once your order leaves our facility, shipping usually takes an additional 5–10 business days, depending on your location.
Why doesn't First Health hold inventory?
We believe in making what people actually want—not producing thousands of products that may never be worn.
By producing our collections based on customer demand, we're able to reduce waste, avoid unnecessary overproduction, and be more mindful of our environmental impact. It takes a little more time, but it's a more intentional way to create clothing, and one we're proud to stand behind.
Has First Health always been Made To Order?
No! In our early years, First Health operated like many traditional apparel brands, producing large collections in advance and holding inventory.
While this allowed us to create exciting launches and larger campaigns, it also meant we had to predict what customers would want months ahead of time. As our community grew and demand for more colours, styles, and sizes increased, we realized there was a better way.
In 2025, we made the transition to a Made To Order model. By producing based on customer demand, we're able to offer a wider range of products, reduce unnecessary waste, and focus on creating pieces people genuinely want to wear.
It takes a little more patience, but it allows us to build a more intentional, sustainable, and community-driven brand.
What if my package has exceeded the 3 week timeline?
While most orders arrive within 2–3 weeks, delays can occasionally happen due to shipping carriers, customs, or periods of exceptionally high demand.
If it's been more than 3 weeks since you placed your order, we'd love to look into it for you. Simply reach out to our Customer Care team with your order number, and we'll investigate your order's status and provide you with an update as quickly as possible.
Your patience means the world to us, and we'll always do our best to make things right!
Can I cancel or change my order?
If you would like to cancel your order after placing it, you may do so at any time before your order has shipped!
In most cases, orders are processed and shipped within approximately 7–10 business days. If your order has not yet shipped, you are eligible to cancel your order and receive a full refund to your original payment method.
Once an order has shipped and there is movement on the tracking number, the order can no longer be cancelled.
To request an order cancellation, you can:
- Cancel directly through the Shop App (when available), or
- Contact our support team at support@firsthealthapparel.com
Please note that submitting a cancellation request does not guarantee cancellation if the order has already been processed for shipment. We recommend contacting us as soon as possible if you wish to cancel your order.
What if i need to return or exchange my order?
If you need to return or exchange an item, our Customer Care team is here to help.
The quickest way to exchange your item is to email our team with your order number and let us know which item(s) you're sending back. Customers are responsible for the cost of return shipping, and we recommend sending your package with a tracked shipping service. Once you've shipped it, simply send us the tracking number so we can keep an eye on your return.
As soon as your return arrives and has been inspected, we'll issue you a store credit by email. You can then use that credit to place a new order for your preferred size, colour, or style.
If you're local to the Greater Toronto Area, you're welcome to visit us at First Health Club. Our team can process your return in person and issue your store credit for you to use online or in-store, making the exchange process even easier.