Frequently asked questions
What is the return policy?
Are any purchases final sale?
Certain types of items are considered final sale and are not eligible for returns or exchanges. Such items include undergarments, gift cards, and giveaway entries.
Unfortunately, we cannot accept returns on sale items greater than 30% off as these items are also considered final sale. We may still offer store credit as a return option.
Are duties included?
Customers based in Canada, United States, Australia, New Zealand, and the UK will have their duties included in their order.
For customers based outside of these areas, you are required to cover the cost of your duties at the time of delivery.
When will I get my order?
How much does shipping cost?
For most countries, our Standard Shipping is $16 CAD. Express Shipping is $35 CAD.
For customers located outside of Canada, United States, UK, and Australian shipping is calculated based on your location and the weight of your order.