Refund policy

Order Cancellations

We understand that plans can change. If you would like to cancel your order after placing it, you may do so at any time before your order has shipped.

In most cases, orders are processed and shipped within approximately 7–10 business days. If your order has not yet shipped, you are eligible to cancel your order and receive a full refund to your original payment method.

Once an order has shipped and there is movement on the tracking number, the order can no longer be cancelled.

To request an order cancellation, you can:

Please note that submitting a cancellation request does not guarantee cancellation if the order has already been processed for shipment. We recommend contacting us as soon as possible if you wish to cancel your order.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@firsthealthapparel.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that customers are responsible for any return shipping costs, duties, taxes, or import fees associated with return shipments. Any duties or import charges must be prepaid by the sender. Failure to do so may result in the package being refused upon delivery.

If you have any questions regarding a return, please contact us at support@firsthealthapparel.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We'll evaluate the issue and work with you to make it right.

Exceptions / Non-Returnable Items

Certain items are considered final sale and are not eligible for returns or exchanges. These include:

  • Undergarments
  • Gift cards
  • Giveaway entries

Please contact us if you have questions about whether your item qualifies for a return.

Please Note: Items purchased at a discount of 30% off or greater are also considered final sale and are not eligible for refunds. This includes items already marked down on our website as well as discounts applied through promotional codes at checkout.

At our discretion, we may offer store credit as an alternative return option for certain final sale purchases.

Exchanges

The fastest way to receive a different size, colour, or style is to return your eligible item and place a new order once your return has been approved.

Refunds

We will notify you once we've received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@firsthealthapparel.com.